Privacy Policy

Last Updated Date: 18th December 2024

Augustinnovate’s Privacy Commitment

At Augustinnovate Private Limited, safeguarding customer and user privacy has always been a priority. We believe in collecting only the minimum amount of information necessary—just what is essential for conducting business or completing a specific transaction. Our customers are informed about the data we collect, and we provide options to opt-out of certain engagements. Most importantly, we do not generate any revenue from advertising—never have, never will—across all editions of our products, including free ones. This ensures that there is no conflict of interest between collecting customer data and generating advertising revenue, thereby upholding customer privacy without compromise.

The purpose of this policy is to clearly outline the information we collect, how we use it, and what we do not do with it. While this policy is comprehensive, we aim to keep the language as clear and straightforward as possible to ensure transparency.

Scope of this Privacy Policy

This Privacy Policy applies to all Augustinnovate websites that link to it. It also governs the products and services offered by Augustinnovate through these websites, our mobile applications, and applications posted by Augustinnovate on our online marketplace and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products, or services that are governed by a separate privacy policy.

This Privacy Policy is divided into three parts:

Part I – Information Augustinnovate Collects and Controls

This section explains how Augustinnovate collects and uses information about website visitors, potential customers, users of Augustinnovate's products and services, and individuals who contact Augustinnovate through forms or email addresses published on or linked to our websites.

Part II – Information that Augustinnovate Processes on Your Behalf

This section details how Augustinnovate handles data that you entrust to us when using our products and services, or when you share personal or confidential information with us while seeking customer support.

Part III – General

This section covers topics that are relevant to both Parts I and II, as well as general topics such as Augustinnovate's security commitments and how we will notify you of any changes to this Privacy Policy.

Part I – Information Augustinnovate Collects and Controls

What Information Augustinnovate Collects

We collect information about you only when necessary for legitimate purposes. Augustinnovate will have information about you only if:

(a) You have provided the information yourself,

(b) Augustinnovate has automatically collected the information, or

Below is a breakdown of each of these categories and the types of information collected.

Information You Provide to Us

i. Account Signup:
When you sign up for an account to access our services, we request information such as your name, contact number, email address, company name, and country. This information is necessary to complete the account creation process. You'll also need to choose a unique username and password for accessing your account. Additional information, such as your photo, time zone, and language preferences, is optional and not required for account creation. After signing up, you may choose to set up a security question and answer, which will only be used for password recovery.

ii. Event Registrations and Form Submissions:
We collect information when you (i) register for events like webinars or seminars, (ii) subscribe to our newsletters, (iii) submit forms to download products, whitepapers, or other materials, (iv) participate in contests or respond to surveys, or (v) request customer support, a quote, or contact us for any other reason.

iii. Payment Processing:
When you purchase products or services from us, we collect your name, contact details, and payment information, such as credit card details. We store the cardholder's name, address, expiration date, and the last four digits of the credit card number. We do not store the full credit card number. With your consent, we may store your payment information in an encrypted format on secure servers provided by our Payment Gateway Service Providers for faster processing of future payments.

iv. Testimonials:
If you authorize us to post testimonials about our products and services, we may include your name and other personal information in the testimonial. We will provide you with an opportunity to review and approve the testimonial before it is posted. If you wish to update or delete your testimonial, you can contact us at privacy@augustinnovate.com.

v. Interactions with Augustinnovate:
We may record, analyze, and use your interactions with us, including emails, telephone conversations, and chat discussions with our sales and customer support teams, to improve our interactions with you and other customers.

Information We Collect Automatically

i. Information from Browsers, Devices, and Servers:
When you visit our websites, we automatically collect information that web browsers, mobile devices, and servers make available, such as IP addresses, browser types, language preferences, time zones, referring URLs, dates and times of access, operating systems, mobile device manufacturers, and mobile network information. We log this information to better understand our website visitors.

ii. Information from Cookies and Tracking Technologies:
We use temporary and permanent cookies to identify users of our services and enhance the user experience. We also use cookies, beacons, tags, scripts, and other similar technologies to track website navigation, gather demographic information, analyze email campaign effectiveness, and engage with visitors and users. Most of our cookies are first-party cookies, and we do not use third-party cookies or tracking technologies for non-essential purposes. You can learn more about the cookies used on our websites here. Additionally, we use first-party Local Storage Objects (LSOs) like HTML5 to store content information and preferences.

iii. Information from Application Logs and Mobile Analytics:
We collect information about your use of our products, services, and mobile applications through application logs and in-house analytics tools. This information includes clicks, scrolls, features accessed, access times and frequency, errors, performance data, storage utilized, user settings, and configurations, as well as device locations.

Information We Collect from Third Parties

i. Signups Using Federated Authentication Services:
You can log in to Augustinnovate services using federated authentication providers like LinkedIn, Microsoft, and Google. These services authenticate your identity and may share certain personal information with us, such as your name and email address.

ii. Referrals:
If someone refers our products or services to you through a referral program, they may provide us with your name, email address, and other personal information. You can contact us at privacy@augustinnovate.com to request the removal of your information from our database. If you provide us with information about another person, or someone provides us with your information, we will use that information only for the purpose it was provided.

iii. Information from Reselling Partners and Service Providers:
If you contact one of our reselling partners or express interest in our products or services to them, they may share your name, email address, company name, and other information with Augustinnovate. If you register for or attend an event sponsored by Augustinnovate, the event organizer may share your information with us. We may also receive information about you from review sites, marketing partners, and other third-party service providers that we engage to promote our products and services.

iv. Information from Social Media and Public Sources:
When you provide feedback, reviews, or engage with us on social media platforms like Facebook, Twitter, LinkedIn, and Instagram, or on review sites, we may collect publicly available information, including your profile information. We may use this information to connect with you, improve our products, or reproduce and publish your feedback on our websites. Please note that once collected, this information may remain with us even if you delete it from these sites. We may also update our records with information from other publicly available sources.

Purposes for Using Information

In addition to the purposes mentioned above, we may use your information for the following reasons:

To communicate with you about products or services you have signed up for, updates to this Privacy Policy, changes to our Terms of Service, or other important notices.
To inform you about new products and services, upcoming events, promotions, and other information that may be of interest to you.
To invite you to participate in surveys or provide feedback on our products and services.
To set up and maintain your account, enable collaboration, provide hosting services, and back up and restore your data.
To understand how you use our products and services, monitor and prevent issues, and improve our offerings.
To provide customer support and enhance our interactions with customers.
To detect and prevent fraud, report spam, and protect the rights and interests of Augustinnovate, our users, third parties, and the public.
To update, expand, and analyze our records, identify potential customers, and provide products and services that may interest you.
To analyze trends, administer our websites, and track visitor navigation to improve our understanding of visitors' needs.
To monitor and improve marketing campaigns and offer relevant suggestions to users.

Legal Bases for Collecting and Using Information

Legal Processing Bases Applicable to Augustinnovate (India):

In India, our legal basis for collecting and processing personal information is based on:

Consent: We rely on your explicit consent to collect and process your personal information for specific purposes.
Contractual Necessity: We process your information to fulfil contractual obligations when you use our products and services.
Legitimate Interests: We process your information for legitimate business interests, provided they do not override your rights and freedoms.
Legal Obligations: We may be legally required to collect and process your information to comply with applicable laws and regulations.

Withdrawal of Consent:
Where we rely on your consent, you have the right to withdraw it at any time. However, this will not affect the legality of processing that occurred before the withdrawal.

Legitimate Interests Notice:
If we rely on legitimate interests not listed above, we will clearly explain those interests at the time of information collection.

Your Choice in Information Use:

Opt-Out of Non-Essential Communications:
You can opt out of receiving newsletters and other non-essential communications by using the ‘unsubscribe’ link included in such emails. However, you will continue to receive essential notifications such as account alerts, security updates, and transaction-related emails.

Disable Cookies:
You can disable browser cookies before visiting our websites, though this may impact the functionality of certain features.

Optional Information:
You may choose not to provide optional information, such as a profile photo, and you can delete or modify this information at any time.

Who We Share Your Information With

All Augustinnovate group entities:All Augustinnovate group entities have access to the information covered in Part I. We do not sell personal information. We share your information only as described in this Privacy Policy and with parties who adopt appropriate confidentiality and security measures.

Employees and Independent Contractors:
Employees and independent contractors of Augustinnovate entities have access to your information on a need-to-know basis. They are required to follow this Privacy Policy for any personal information shared with them.

Third-Party Service Providers:
We may share your personal information with third-party service providers, such as marketing partners, event organizers, web analytics providers, and payment processors. These providers are authorized to use your information only to provide services to us.

Marketplace Application Developers:
When you install or purchase an application developed using Augustinnovate’s APIs, your name and email address may be shared with the application developer so they can provide support. Augustinnovate does not share your API tokens with the developer.

Other Cases:
We may share personal information as required by law, to enforce our terms of service, protect our rights, and to facilitate mergers, acquisitions, or other business transfers. In any such event, the acquiring company will continue to be bound by this Privacy Policy.

Retention of information

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Part II – Information That Augustinnovate Processes on Your Behalf

Information Entrusted to Augustinnovate and Its Purpose

1. Information Provided in Connection with Services: When you or your organization ("you") use our services or request technical support for our products, you may entrust us with various types of information. This can include data related to your customers, employees, or any other individuals whose information you manage. Depending on your role, you might be acting as a data controller (managing data you own) or a data processor (handling data on behalf of someone else). This information may be stored on our servers when you use our services or may be shared with us when you seek technical support or other assistance.

2. Information from Mobile Devices: With your explicit consent, some of our mobile applications may access specific features and data on your mobile device to enhance functionality and provide a better user experience. This access can include:

Camera and Photos: For features like uploading images, scanning documents, or video conferencing.
Microphone: To facilitate voice calls, recordings, or voice commands.
Location Data: To offer location-based services such as mapping, location tagging, or setting location-specific reminders. This information is shared exclusively with our mapping service providers and is used solely for providing the requested services.
Contacts and Call History: To enable functionalities like syncing contacts, facilitating communication, or logging interactions.
Files and Storage: To allow uploading, downloading, and managing documents and other files within our applications.

You have the flexibility to enable or disable access to any of these features at any time through your device settings. Disabling access may limit certain functionalities of the application.

All information entrusted to Augustinnovate through these means is collectively referred to as "service data."

Ownership and Control of Your Service Data

We fully acknowledge and respect that you retain ownership of all service data you provide to us. To ensure you maintain complete control over your data, we offer the following capabilities:

Access: You can access and review your service data at any time through your account dashboard or by contacting our support team.
Sharing: You have the discretion to share your service data with authorized third parties through supported integrations and collaboration tools.
Exporting and Deletion: You can request to export your service data in commonly used formats or instruct us to delete partial or complete data sets as per your requirements.

How We Use Service Data

We process your service data strictly based on your instructions and to fulfill the purposes for which you have provided the data. Examples include:

Service Provision: Using customer information to generate invoices, process orders, or provide customer support.
Communication: Sending emails, notifications, or updates to your clients or team members as part of the services you utilize.
Enhancement and Optimization: Analyzing usage patterns and feedback to improve our products and services, while ensuring that any such analysis uses anonymized or aggregated data wherever possible.
Technical Support: Accessing relevant service data when you request assistance to troubleshoot issues, ensuring swift and effective resolution.

We do not use your service data for any purpose other than those explicitly authorized by you. Additionally, we do not share your service data with third parties except as outlined in this Privacy Policy or as required by applicable law.

Push Notifications

If you have enabled push notifications within our desktop or mobile applications, we will use recognized notification services such as Apple Push Notification Service, Google Cloud Messaging, or Windows Push Notification Services to send you alerts and updates relevant to the services you use. You can manage your notification preferences or disable these notifications entirely through the application settings or your device's notification settings at any time.

Who We Share Service Data With

1. Augustinnovate Group and Third-Party Sub-Processors:To deliver our services effectively and provide comprehensive technical support, Augustinnovate may engage with other entities within our corporate group as well as trusted third-party service providers. These partners assist us in various capacities, including infrastructure management, customer support, payment processing, and data analytics. All such parties are bound by strict confidentiality agreements and are obligated to adhere to our privacy and security standards.

2. Employees and Independent Contractors:Access to your service data is limited to authorized Augustinnovate employees and vetted independent contractors who require this information to perform their job responsibilities, such as:

Issue Resolution: Identifying, analyzing, and resolving technical problems you report.
Quality Assurance: Verifying processes to ensure accuracy and efficiency in service delivery.
Data Processing Requests: Assisting with data import/export operations or other tasks you explicitly request.

We enforce strict access controls, maintain detailed logs of data access, and regularly audit these logs to ensure compliance with our privacy policies. All personnel with access to service data receive comprehensive training on data protection and are required to follow our internal privacy and security guidelines diligently.

3. Collaborators and Other Users: Certain services and products we offer include collaboration features that allow you to work jointly with other users or third parties. When you initiate such collaborations, relevant portions of your profile information (such as your name and profile picture) and necessary service data may become visible to the collaborators to facilitate effective teamwork. You have control over the extent of information shared and can modify collaboration settings as needed.

4. Third-Party Integrations Authorized by You: Our services support integrations with various third-party applications and services to enhance functionality and provide seamless workflows. When you enable such integrations, you may permit these third parties to access specific portions of your service data and personal information. We recommend reviewing the privacy policies of these third-party services to understand how they handle your data before enabling integrations.

5. Legal Obligations and Protection of Rights: We may disclose your service data if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government regulations). Additionally, disclosure may be necessary to:

Protect against legal liability.
Safeguard the rights and property of Augustinnovate.
Prevent or investigate possible wrongdoing in connection with our services.
Ensure the personal safety of users and the public.

Retention of Information

We retain your service data for as long as your account remains active or as needed to provide you with our services. Upon termination or deactivation of your account, we will initiate processes to delete your service data from our active databases. This deletion process typically occurs within 15 days after account closure. Backup copies stored in our secure archives will be purged within 30 days following deletion from active systems.

In certain circumstances, we may retain service data for longer periods if required by law or to resolve disputes, enforce our agreements, or protect our legal rights. During this retention period, all applicable data will continue to be subject to the terms of this Privacy Policy.

Data Subject Rights and Requests

Under applicable Indian laws, including the Information Technology Act, 2000 and relevant rules thereunder, you have certain rights regarding your personal information and service data, such as:

Right to Access: You can request details about the personal information we hold about you.
Right to Rectification: You can ask us to correct any inaccuracies in your personal information.
Right to Erasure: You can request the deletion of your personal information under certain conditions.
Right to Restrict Processing: You can request limitations on how we process your personal information.
Right to Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us at privacy@augustinnovate.com. We will respond to your requests within a reasonable timeframe and in accordance with applicable laws.

If you are acting on behalf of another individual or organization, please ensure you have the necessary authorization to make such requests. We may require verification of your identity and authority before processing your request to ensure the security and privacy of the data involved.

Part III – General

Children’s Personal Information

Our products and services are not intended for individuals under the age of 16. Augustinnovate does not knowingly collect personal information from children under 16 years of age for its own purposes. If we become aware that a child under 16 has provided us with personal information, we will promptly take necessary steps to process and act accordingly on such information. If you believe that a child under 16 has shared personal information with us, please notify us at privacy@augustinnovate.com, and we will take the necessary actions to remove the information from our records. However, if you use our products to collect information about individuals who may be children, you acknowledge and agree that you are responsible for ensuring compliance with all applicable laws and regulations regarding the protection of such personal information.

How Secure Is Your Information

At Augustinnovate, we prioritize data security and are committed to safeguarding the information you entrust to us. We have implemented a range of administrative, technical, and physical security measures to protect your data from unauthorized access, use, modification, disclosure, or destruction. These measures include industry-standard certifications, encryption protocols, and regular security audits. If you have any concerns about the security of your data, we encourage you to review our Security Policy or contact us at security@augustinnovate.comwith any questions.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our compliance with data protection regulations and to manage your personal information in line with this Privacy Policy. If you have any questions or concerns about our privacy practices, you can reach our DPO by emailing at

dpo@augustinnovate.com

Locations and International Transfers

We may share your personal information and service data within the Augustinnovate or any of its associated legal entities and with third-party service providers for the purposes outlined in this policy. By using our products and services, or by providing your personal information or service data to us, you consent to the processing, transfer, and storage of your data within India and in other countries where Augustinnovate or its affiliates operate. These transfers are governed by appropriate data protection agreements, including the use of Model Contractual Clauses where applicable. You may request a copy of these agreements by contacting us at legal@augustinnovate.com

Data Processing Addendum

To assist you in meeting your data protection obligations, we are prepared to sign a Data Processing Addendum (DPA) upon request. You can request a DPA from Augustinnovate by completing the relevant form on our website. Once we receive your request, we will forward the DPA to you for your review and signature.

Automation and Artificial Intelligence

To enhance productivity and provide predictive capabilities, we employ technologies such as regex parsing, template matching, artificial intelligence, and machine learning. Consistent with our commitment to your privacy, we make only limited use of service data for these purposes:

Anonymized Data: Using anonymized portions of service data to improve the accuracy of our algorithms.
Custom Models: Utilizing your organization's data to develop models tailored specifically for your needs.

Our automation and AI technologies primarily leverage data from within our organization, including internal communications, customer interactions, and publicly available external sources.

Do Not Track (DNT) Requests

Some internet browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Currently, there is no industry standard that governs how websites should respond to DNT signals. At present, we do not respond to DNT signals.

External Links on Our Websites

Certain pages on our websites may contain links to external sites that are not governed by this Privacy Policy. If you submit personal information to any of these third-party sites, your data will be managed according to their respective privacy policies. We recommend that you carefully review the privacy practices of any third-party site before sharing your personal information.

Blogs and Forums

We provide publicly accessible blogs and forums on our websites. Please be aware that any information you share on these platforms may be used to contact you with unsolicited messages. We advise you to exercise caution when disclosing personal information in these public forums. Augustinnovate is not responsible for any personal information you choose to disclose publicly. If you wish to have your information removed from our blogs or forums, please contact us at privacy@augustinnovate.com.

Social Media Widgets

Our websites may include social media widgets, which may allow you to share content on social media platforms. These widgets may collect information such as your IP address and the pages you visit on our site, and they may set cookies to ensure the widgets function properly. Your interactions with these widgets are governed by the privacy policies of the respective social media companies.

Disclosures in Compliance with Legal Obligations

We may be required by law to preserve or disclose your personal information and service data to comply with legal obligations, including those related to national security and law enforcement requests. We will only disclose information in such cases when we believe it is necessary to comply with the law.

Enforcement of Our Rights

We may disclose your personal information and service data to third parties if we believe such disclosure is necessary to prevent fraud, investigate suspected illegal activities, enforce our agreements or policies, or protect the safety and security of our users.

Business Transfers

In an event that Augustinnovate is acquired or merged with another entity, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or a prominent notice on our website of any changes in ownership or the use of your personal information and service data. You will also be informed of any options available to you regarding your data.

Compliance with This Privacy Policy

We are committed to ensuring that your personal information is used in accordance with this Privacy Policy. We conduct periodic reviews to verify compliance with the policy. If you have concerns about our adherence to this policy or how your personal information is being used, please contact us at privacy@augustinnovate.com. We will work to address your concerns and, if necessary, coordinate with the appropriate regulatory authorities.

Notification of Changes

We may update this Privacy Policy from time to time. If we make significant changes that affect your rights, we will notify you at least 30 days in advance via email to your primary email address or through a prominent notice on our website. If you have not verified your email address, you may miss important notifications. If you believe that the updated Privacy Policy affects your rights, you may discontinue using our services by notifying us within the 30-day notice period. Continued use of our services after the effective date of the changes will be considered acceptance of the revised Privacy Policy.

For minor changes, we will not send email notifications. We encourage you to review the Privacy Policy periodically at privacy-policy to stay informed about how your personal information is protected.